Product Warranty

We stand behind everything we make. If your METHOD SEVEN product fails due to defect in materials or workmanship, we will repair it at no cost. If we determine that a repair is not possible, we will replace your product with the same or nearest model at our option.

Please mail your glasses to us directly at:

Method Seven
Attn: Warranty Returns
1010 Fair Avenue, Suite K
Santa Cruz, CA 95060

Be sure to include the following information:

  • Name
  • Phone #
  • E-mail Address
  • Return Mailing Address
  • Description of Damage or Defect


We highly recommend you insure and track your shipment to us. We are not responsible for products lost during shipping. You are responsible for the cost of shipping to us, and we will cover the cost of return shipping. *Customers outside of the U.S. please contact Customer Service directly for warranty claim support at customerservice@methodseven.com

Forever Policy

Damage due to normal wear and tear (including scratches, shatters, accidents, and broken hinges) can sometimes be repaired at a reasonable cost. If a repair is not possible, we will replace your originally purchased product for 50% of the current retail price. If the model you originally purchased is no longer available, you will be issued the equivalent credit towards another product. The originally purchased product must be retired to METHOD SEVEN. Prescriptions and lost glasses are not covered.

Please mail your glasses to us directly at:

Method Seven
Attn: Forever Policy
1010 Fair Avenue, Suite K
Santa Cruz, CA 95060

Be sure to include the following:

  • Name
  • Phone #
  • E-mail Address
  • Return Mailing Address
  • Description of Damage or Defect

Product Care

For the best experience with your M7 Optics, tighten the hinge & frame screws occasionally (some models), clean them frequently and store them in their M7 case/pouch. Clean by blowing away loose dust and debris, then run warm water over the lenses and frames. Dry using the included microfiber bag or optical cleaning cloth. When a deeper cleaning is required to remove oil or sunblock, use a small drop of liquid dish-soap between your thumb and forefinger and gentle pressure to wash the lenses. Approved “sunglass cleaners” are ok (we like Zeiss lens cleaner for coated lenses), but avoid household glass cleaners that have ammonia. Never use paper towels, tissue or t-shirts to clean the lenses. Occasionally toss the microfiber bag in the laundry. Damage due to improper care is not covered under warranty.