Refund policy

Returns & Exchange Policy

For international returns, please email customerservice@methodseven.com with your order number for assistance.

You may return or exchange any eyewear purchased directly through www.methodseven.com within 30 days of receipt for a full refund. Items returned under this policy must be in good condition and not abused; returning in original packaging is appreciated.

If your order was delivered outside of the United States or you choose not to use the prepaid domestic shipping label; then please return the items at your own cost using a trackable shipment shipped to: METHOD SEVEN - Returns, 1010 Fair Ave., Suite K, Santa Cruz CA 95060

METHOD SEVEN reserves the right to refuse any excessive or bad faith return.

To submit a return request click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

  1. Log in to your account:
    1. In the "Email" field, enter your email address, and then click "Continue".
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
  2. Click the order that you want to submit the return for.
  3. If your order has more than one item, then select the items that you want to return.
  4. Select a return reason and add a note for the store.
  5. Click "Submit request".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Warranty

If your METHOD SEVEN product fails due to defect in materials or workmanship, we will repair it at no cost. If we determine that a repair is not possible, we will replace your product with the same or nearest model at our option. Normal wear and tear, including scratches, are not covered. 

Please mail your glasses to us directly at:

Method Seven
Attn: Warranty Returns
1010 Fair Avenue, Suite K
Santa Cruz, CA 95060

Be sure to include the following information:

  • Name
  • Phone #
  • E-mail Address
  • Return Mailing Address
  • Description of Damage or Defect


We highly recommend you insure and track your shipment to us. We are not responsible for products lost during shipping. You are responsible for the cost of shipping to us, and we will cover the cost of return shipping. *Customers outside of the U.S. please contact Customer Service directly for warranty claim support at customerservice@methodseven.com.

Forever Policy

Damage due to normal wear and tear (including scratches, shatters, accidents, and broken hinges) can sometimes be repaired at a reasonable cost. If a repair is not possible, we will replace your originally purchased product for 50% of the current retail price. If the model you originally purchased is no longer available, you will be issued the equivalent credit towards another product. The originally purchased product must be retired to METHOD SEVEN. Prescriptions and lost glasses are not covered.

Please mail your glasses to us directly at:

Method Seven
Attn: Forever Policy
1010 Fair Avenue, Suite K
Santa Cruz, CA 95060

Be sure to include the following:

  • Name
  • Phone #
  • E-mail Address
  • Return Mailing Address
  • Description of Damage or Defect

We highly recommend you insure and track your shipment to us. We are not responsible for products lost during shipping. You are responsible for the cost of shipping to us, and we will cover the cost of return shipping. *Customers outside of the U.S. please contact Customer Service directly for warranty claim support at customerservice@methodseven.com.